sakau Platform Privacy Notice

This page describes what we collect when you use sakau and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, settle your bets and winnings, and respond to your support requests. We do not sell your data to third parties.

Our privacy practices comply with applicable data-protection laws in the jurisdictions where sakau operates. We encrypt your personal information during transmission and storage. We limit access to your data to employees and contractors who need it to serve you. We retain your data only as long as necessary to operate your account and comply with legal obligations.

If you have questions about how we handle your data, our support team is ready to help. You also have the right to request access to, correction of, or deletion of your personal information, subject to legal and operational constraints.

What We Collect on sakau

We collect your email address, phone number, password, and account preferences when you register. We collect your legal name, date of birth, and national ID number during identity verification. We collect a photo of your ID card (KTP) to confirm your identity. We collect your payment method information—your bank or e-wallet account details—when you deposit or request a withdrawal.

We collect transaction data: every deposit, withdrawal, game session, and bet you place on sakau. We collect your IP address and device information when you log in. We collect your location data if you grant us permission. We collect communication records when you contact our support team. We collect cookies and usage analytics to understand how you interact with our platform.

We do not require you to provide sensitive information beyond what is necessary for account verification and payment processing. We do not ask for your banking password, your e-wallet PIN, or any financial information beyond what our payment processors need to settle your transactions.

How We Use Your Data

We use your personal information to verify your identity before you can deposit and play. We use it to process your deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, and to settle withdrawals back to your original funding method. We use your data to record your game sessions, calculate your winnings, and settle your bets.

We use your email and phone to send you account notifications, deposit confirmations, withdrawal status updates, and responses to your support inquiries. We use your IP address and device information to detect fraud and to comply with anti-money-laundering regulations. We use cookies to remember your login preferences and to analyze your platform usage so we can improve our service.

We do not use your data for marketing or promotional purposes unless you explicitly consent. We do not share your data with advertisers or data brokers. We do not sell or rent your information to any third party.

Third-Party Payment Processors

Our deposits and withdrawals are processed by third-party payment providers: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. When you deposit or withdraw, we share your name, account number, transaction amount, and payment method with the appropriate processor. These processors handle your payment data according to their own privacy policies.

We are not responsible for the privacy practices of these payment providers. We recommend reviewing their privacy policies directly if you want to understand how they handle your information. Our integration with these processors is secure—we use encrypted connections and do not store your full payment details on our servers.

Our servers may sit outside your jurisdiction. Your data may be transferred to or processed in countries other than Indonesia. By using sakau, you consent to this transfer. We protect your data through encryption and access controls regardless of where it is stored.

We at sakau protect your personal information with encryption, secure access controls, and transparent data practices. Your data is yours—we keep it safe and do not sell it.

Your Rights on sakau

You have the right to access your personal information. You can view your full account data, transaction history, and profile settings in your sakau dashboard at any time. You can request a copy of all personal data we hold about you by contacting our support team.

You have the right to correct inaccurate information. If your name, date of birth, or other personal details are incorrect in your sakau account, contact us and we will update them after verifying your identity. You have the right to request deletion of your personal data, subject to legal and operational constraints. If you close your account and request data deletion, we will remove your personal information from our active systems within a standard processing window. We may retain some data for compliance or dispute resolution purposes for a limited time after deletion.

You have the right to opt out of non-essential communications. You can manage your email and SMS preferences in your account settings. You can disable cookies in your browser settings, though this may limit your platform experience. You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your information.

Cookies and Tracking

We use cookies to store your login session, remember your language preference, and track your platform usage. Essential cookies are required for sakau to function—they allow you to stay logged in and process your transactions. Performance cookies help us understand which features are popular and where we can improve. Analytical cookies track how users from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta interact with our platform.

You can disable cookies in your browser settings. If you disable essential cookies, you will not be able to log in or use sakau. If you disable performance or analytical cookies, we will not collect usage data, but your experience will not change.

We do not use third-party tracking pixels or advertising networks. We do not retarget you with ads across other websites.

Data Retention and Security

We retain your personal information only as long as you maintain your sakau account or as required by law. If you close your account, we retain transaction records for compliance and dispute resolution for a limited period. We delete inactive account data according to our data-retention policy.

We encrypt your data in transit and at rest. We use industry-standard security protocols to protect against unauthorized access, alteration, or disclosure. We limit access to your data to employees and contractors who need it to serve you. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits.

While we take security seriously, no system is completely immune to breach. If we detect a breach that affects your personal information, we will notify you promptly and provide guidance on protective steps.

Contact Us About Your Privacy

If you have questions about our privacy practices, want to request access to your data, or wish to file a complaint, contact our support team via email or live chat. You can also submit a formal data-access request by providing your account ID and a clear description of what information you need.

Our support team responds during business hours. For urgent privacy concerns, provide as much detail as possible and mark your message as "Privacy Request" so it reaches our compliance team immediately.